FAQ

Orders

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking link.

Can I change or cancel my order?
Contact us as soon as possible at contact@saisonchic.com. Orders can only be modified or cancelled before they are shipped.

Shipping

How long does shipping take?
Standard UK Shipping delivers in the UK within 5 to 10 business days

Do you offer free shipping?
Yes, we are happy to offer Free Standard Shipping on orders over £50.

Returns & Exchanges

What is your return policy?
Items can be returned within 30 days of delivery, in original condition with tags/packaging. For full details, see our Returns and Exchanges Policy.

How do I initiate a return or exchange?
Please Contact Us via the dedicated form or by email directly at contact@saisonchic.com

Products

Can I request a custom or personalised order?
We might be able to offer custom or personalised options on specific products. Please contact us for more information.

Payment & Billing

What payment methods do you accept?
We accept the most common debit and credit cards such as American Express, Visa and Mastercard, Apple Pay, Google Pay, and other payment options such as UnionPay.

Is my payment information secure?
Yes, we use industry-standard encrypted payment gateways to ensure your information is safe