Shipping
Delivery and Shipping Policy
At Saison Chic, we strive to provide our customers with a seamless shopping experience, including reliable and timely delivery of all orders. Please read our delivery and shipping policy to understand how we handle orders, shipping costs, delivery times, and more.
Shipping Options and Rates
We currently offer shipping everywhere in the UK mainland. The available methods, estimated delivery times, and costs will be displayed at checkout.
- Standard UK Shipping (5 to 10 business days): £4.99
- Free Standard UK Shipping (5 to 10 business days) for orders over £50
Order Processing Times
- Orders placed before 12pm UTC on business days are processed the same day.
- Orders placed after 12pm, during weekends, or holidays are processed on the next business day.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your package.
Estimated Delivery Times
Delivery times are estimates and start from the shipping date, not the order date. Delays may occur due to unforeseen circumstances such as weather, carrier disruptions, or customs processing.
Customs, Duties, and Taxes (International Shipping)
For international orders, the recipient is responsible for any applicable customs, duties, and taxes. These fees vary by country and are not included in our shipping costs. Please check with your local customs office for more information.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date.
We will work with the carrier to resolve the issue and, if applicable, arrange a replacement or refund.
Delivery Issues
For any other delivery issues, please contact us.